Frequently Asked Questions
Everything you need to know about shopping at GONG.
What is GONG's shipping policy?
We offer worldwide shipping. Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while express options are available at checkout.
How can I return or exchange an item?
You can return any unworn, unwashed items with original tags within 30 days of delivery. To start a return, visit our online returns portal and follow the instructions to receive your prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.
What payment methods do you accept?
GONG accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Where are GONG clothes manufactured?
We take pride in ethical production. Our garments are manufactured in certified facilities that prioritize fair wages, safe working conditions, and high-quality craftsmanship to ensure every piece lasts.