Returns & Exchanges
At GONG, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any item in its original condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are unworn.
Attach the Label
Print the prepaid shipping label provided via the portal and affix it clearly to the outside of your return package.
Drop Off and Refund
Leave your package at any authorized courier drop-off point; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing